Text Message Privacy Policy
Last updated: April 2026
Millers Wholesale Flooring of East Tennessee, LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Text Message Privacy Policy explains how we collect, use, store, and protect information when you communicate with us via SMS or text message.
1. Consent to Receive Text Messages
By providing your mobile phone number to Millers Wholesale Flooring of East Tennessee, LLC — whether through our website, estimate requests, service agreements, invoices, phone calls, or other communications — you consent to receive SMS/text messages from us.
These messages may include:
Appointment confirmations and reminders
Scheduling updates
Installation or project communications
Invoice notifications
Payment reminders
Customer service communications
Consent to receive text messages is not required as a condition of purchase.
2. Message Frequency
Message frequency varies depending on your interaction with our business.
3. Message and Data Rates
Standard message and data rates may apply according to your mobile carrier and service plan. Charges are determined by your carrier.
4. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying:
STOP
After you send STOP, you will receive a final confirmation message and will no longer receive SMS communications from us unless you re-initiate contact.
For assistance, reply:
HELP
or contact us using the information provided below.
5. Information We Collect
When you communicate with us via text message, we may collect:
Your mobile phone number
Your name (if provided)
Message content
Date, time, and communication history related to our services
6. How We Use Your Information
We use your information solely for legitimate business purposes, including:
Providing flooring estimates and services
Scheduling and coordinating installations
Sending invoices and payment updates
Responding to customer inquiries
We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes.
SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
7. Data Protection
We take reasonable administrative, technical, and physical measures to protect your personal information. SMS communications may be transmitted through third-party service providers (such as messaging platforms or CRM systems) strictly for the purpose of delivering business-related communications.
8. Children's Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on our website with a revised "Last updated" date.
10. Contact Information
If you have questions regarding this Text Message Privacy Policy or our communication practices, please contact:
Millers Wholesale Flooring of East Tennessee, LLC Phone: (423) 442-1697 Text Line: (423) 441-1772 Business Address: 433 Isbill Rd, Madisonville, TN 37354